Frequently Asked Questions

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Tickets
General Theater
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Tickets

How can I purchase tickets to the Wang and Shubert Theatres?
Tickets for the Wang Theatre are available for purchase
By phone: 800.982.2787 Accessible: 800.745.3000
Box Office in person at the
Wang Theatre Box Office
270 Tremont Street
Boston, MA 02116
To order tickets via TTD dial 800.943.4327.

Tickets for the Shubert Theatre are available for purchase
By phone: 866.348.9738 Accessible:866.300.9761
Box Office in person at the
Wang Theatre Box Office
270 Tremont Street
Boston, MA 02116
To order tickets via TTY dial 888.889.8587.

What about purchasing tickets on the day of a show?
Box Offices at the Wang and Shubert Theatres open two (2) hours prior to a scheduled performance.

How can I purchase tickets for a performance on a Sunday if the Box Office is only open Tuesday - Saturday, 12 Noon to 6 PM?
The Box Office opens 2 hours prior to each performance. Tickets are also available 24 hours per day, 7 days per week online or by telephone.

Can tickets be ordered over the telephone with a credit card and then pay for them with cash at the Box Office?
No. If tickets are purchased by telephone, it will be billed directly to the customer's credit card account used.

How can I purchase tickets and have someone else pick them up?
Ticket distribution/pick-up may vary from show to show. Some shows may require that tickets be picked-up at the entry to the Theatre by the person who originally purchased the tickets. Otherwise, when purchasing tickets over the telephone, give the operator the specific name of the person who will be picking up the tickets at the Box Office. The tickets will then be left at the Box Office under that name. All guests will be asked to show an ID when picking up tickets at will call.

How can I replace my lost or stolen tickets?
Tickets purchased with a credit card or check can easily be replaced by going back to the point of purchase. If tickets were purchased via telephone, call our Customer Service. If purchased through Group Sales, please call our Group Sales Department at 617.532.1116, or if purchased at the Box Office you will need to revisit the Box Office. Please try to have the exact seat locations if you only lost a portion of the tickets. Tickets purchased with cash cannot be replaced or re-issued.

Can I purchase tickets over the telephone with the Box Office?
No. The Box Office does not sell tickets over the telephone. You can purchase your tickets at the Box Office in person only, Tuesday - Saturday, 12 Noon to 6 PM.

How can I receive a refund or exchange on my tickets?
There are no refunds on ticket purchases.

What is your Student Rush, Rush or Senior Discount Ticket Policy?
The availability of Student Rush, Rush or Senior Discounts Tickets are decided by the production company and the policy varies from show to show. Please check the show page for more information.

How can I find out when tickets will go on sale for a particular show?
This site has the most up-to-date show listings . All ticket sales are usually announced thorough the mainstream media and through local radio and television stations.

What type of payment is accepted at the Box Office, online and/or on the telephone?
Citi card is the preferred card of the Citi Performing Arts Center. The Box Office accept Visa, MasterCard, and American Express, cash and checks (ten business days prior to the performance date being purchased). By telephone and online, Visa, MasterCard, American Express, Discover, and Diners Club are accepted (regular service and handling fees apply).

Where and when can I pick up my tickets from Will Call?
Will Call tickets are typically available at the Box Office one hour prior to curtain time. Please have your confirmation number or the credit card used for the purchase and identification ready. Please note that some shows will have Forced Will Call where tickets will be held at the box office for day of show pick-up only and will require immediate entry into the theatre with no re-admittance. Please check the show page for details

How do I purchase group tickets?
To purchase group tickets (typically 10-20+ depending on show), call our Group Sales Department at 617.532.1116. They will be happy to assist you in purchasing tickets for your group.

What is your policy on tickets sold through unauthorized brokers?
Citi Performing Arts Center does not support the unauthorized reselling of tickets at a price above printed face value. The state of Massachusetts bars the resale of tickets above face value. If you have purchased tickets from an unauthorized ticket dealer and arrive at the theatre unknowingly with a fraudulent ticket, or you arrive at your seat to find someone has been sold the exact same seat, Citi Performing Arts Center cannot honor, refund or exchange those tickets. Purchase your tickets here online or call 866.348.9738.

General Theater

Are food and beverage services available and allowed into the Theatre?
Yes, concession stations are available in the lobby areas of the Theatres. Food and beverages are allowed into the Theatres depending on the type of show.

Are bags allowed inside the Theatres?
Yes, bags and backpacks are allowed but are subject to search upon entry.

What is the appropriate dress for attending the Theatre?
There is no specific dress code for attending shows at our Theatres. Guests should wear what is appropriate for the show they are attending.

Do the Wang and Shubert Theatres each have an elevator?
The Wang Theatre is equipped with an elevator available in the Grand Lobby with accessibility to the fourth floor and has a chair lift installed for access to the Lower Lobby. The Shubert Theatre does not have an elevator; however, an accessible unisex bathroom is located off the Main Lobby.

Where can I park?
There are several parking lots located near the Theatres: The Tufts Medical Center Garage adjacent to the Wang Theatre; Theatre District Parking adjacent to the Shubert Theatre; Standard Parking, between the Tufts Medical Center Parking Garage and the DoubleTree Hotel; CityPlace Garage in the MA Transportation Building; 200 Stuart Street Garage at the Revere Hotel; the Kinney Motor Mart on Stuart Street, and the Garage at 100 Clarendon on Clarendon Street.

What restaurants are in the area?
There are many restaurants in the immediate area. Area Restaurants

How do I get to the Wang and Shubert Theatres?
The Citi Performing Arts Center is located in the heart of Boston's Theater District. The Wang Theatre is located at 270 Tremont Street and the Shubert Theatre is located directly across the street at 265 Tremont Street. Get directions to the Wang and Shubert Theatres.

Is photography and/or recording devices allowed?
As a general rule and for theatrical events, for the safety of the cast members, stage crew and the enjoyment of other guests, absolutely no photography or recording devices or any kind are permitted – this policy is strictly enforced. However, for some concerts, the Artist may make exception to non flash photography, please check for specific shows.

Is standing allowed?
For theatrical events and performances standing is not allowed – this policy is strictly enforced. For concerts, depending on the nature of the performance there may be occasions when guests are standing.

How long are most performances?
Times vary by performance, check the show pages for performance run times.

Can show merchandise be purchased?
Yes, most shows have show merchandise available for sale prior to and at the conclusion of each performance.

What is your child policy?
All guests regardless of age must have a ticket to enter the theatre. Most shows are appropriate for children 4 and up. Please check the show page for age appropriate content.

What does the Facility Fee support?
The Facility Fee is used for the general maintenance, up keep and improvements of our theatres and its operations. See other ways you can support our nonprofit organization.

Are program books available?
For most theatrical performances a Playbill is distributed to each patron free of charge. Concerts do not traditional have program books. Show program books are often sold for a minimal fee.

Where can I find seating charts of the Wang and Shubert Theatres?
Seating charts of our Theatres. Wang Theatre seating chart and Shubert Theatre.

Where can I find a list of all events happen at the Citi Performing Arts Center Theaters?
Visit the All Events Page to view our show listings.

When do the doors open prior to each performance?
The doors typically open 45 minutes before the scheduled performance time.

What is the latecomers' policy?
Latecomers will be seated at the discretion of the artist or production company's seating policy.

Do the Theatre's have gift certificates?
Yes, the Citi Performing Arts Center Gift Card is the easiest, most flexible way to give the gift of concert, theatre or event tickets.

Seating

Where is the Orchestra Pit?
The Orchestra Pit is located directly in front of the stage on the first level in all Theatres.

Where is the Orchestra?
The Orchestra is the entire first floor level after the Orchestra Pit in all Theatres.

Where are the Boxes?
Boxes in the Wang Theatre are located on the first level at the rear of the Orchestra section. Boxes at the Shubert Theatre are accessed via the Orchestra up a flight of stairs.

Where is the Dress Circle (Loge) in the Wang Theatre?
The Dress Circle (Loge) includes box seats located on the second level in the rear and on the left, and right sides above the Orchestra. Dress Circle seats are generally not sold and reserved exclusively for Citi Performing Arts Center Members.

Where is the Mezzanine?
The Mezzanine is the third level above the Orchestra in the Wang Theatre. The Mezzanine includes the second level above the Orchestra at the Shubert Theatres.

Where is the Balcony?
The Balcony is the fourth level behind the Mezzanine in the Wang Theatre. In the Shubert Theatres the Balcony is the third level above the Mezzanine.

Accessibility

Do you sell accessible seating? Where are they located?
The Wang and Shubert Theatres offer accessible seating. Accessible seating is available at a variety of prices throughout the Theatres. In the Wang Theatre accessible seating is in certain areas of the Orchestra Floor, and Orchestra Boxes. In the Shubert Theatre accessible seating is in certain areas of the Orchestra.

How can I purchase accessible seating tickets to performances?
Citi Performing Arts Center offers accessible and companion seating in a variety of prices and locations throughout the Theatres. Tickets for performances at the Shubert Theatre may be purchased online or by calling 866.300.9761 (TTY 888.889.8587). Tickets for performances at the Wang Theatre may be purchased online or by calling 800.745.3000 (TTY 800.943.4327). For all three theatres tickets can be purchase at the Citi Performing Arts Center Box Office in person, Tuesday - Saturday, 12 Noon to 6PM. Please inform the ticket seller you would like to purchase accessible seats.

Does the Theatre offer ASL, audio-described or transliterated performances?
Whenever possible the theatres try to offer ASL, audio-described or transliterated performances. Please contact info@citicenter.org for more information.

Does the Citi Performing Arts Center have an Accessible and TTY numbers?
The phone numbers for Wang Theatre are Accessible: 800.745.3000, TTY: 800.943.4327 and the Shubert Theatre are Accessible: 866.300.9761 and TTY: 888.889.8587.

How soon before the performance should I purchase accessible seating?
The Citi Performing Arts Center strongly recommends that guests purchase their tickets in advance to obtain the desired seat location. In the event that all non-accessible seat locations are sold out for a performance, accessible seating locations will be the last released to the general public.

Can I get a companion seat with my accessible seat?
Yes. Both Theatres offer companion seats along with accessible seating.

Do the Wang and Shubert Theatres each have an elevator?
The Wang Theatre is equipped with an elevator available in the Grand Lobby to all levels of the Theatre. An accessible chair lift provides access to the Lower Lobby. The Shubert Theatre does not have an elevator; however, an accessible unisex bathroom is located off the Main Lobby.

How does Citi Performing Arts Center pay for disability access programs and facility upgrades?
Each year, a portion of Citi Performing Art Center's operating budget is allocated for Community Service Expenditure, which includes direct cash grants, performance underwriting and discounted Rental fees for local nonprofit resident companies. We also include Access Programming, which includes ASL-interpreted and audio-described public performances for individuals who are deaf, blind or have communication disorders, and facility improvements which maintain physical access to the Center. Additional funding for Access Programming has been provided in the past by VSA Arts Massachusetts, the Bay State Council of the Blind, and various private foundations.

Support

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